🔒 Data Privacy & NDPR Protection

Privacy Policy

At ELS Logistics, we are committed to protecting your personal data, shipment details, and financial transactions with absolute security and transparency.

Last updated: August 2026  ·  Version 2.1

1. Data Collection

Information We Collect

We collect information necessary to provide logistics services, verify accounts, process wallet transactions, and dispatch package deliveries across Nigeria:

  • Account Information: Full name, email address, phone number, role type (Customer, Driver, Agent), and password hashes.
  • KYC & Verification Data: Driver license details, government ID images, and vehicle details for Partner Drivers and Terminal Agents.
  • Shipment Details: Pickup address, recipient contact details, package weight, waybill history, and live GPS tracking logs.
  • Financial Data: Bank account numbers for driver/agent payouts and transaction receipt logs.
2. Utilization

How We Use Your Information

Your data is used strictly for operational logistics, platform safety, and service improvements:

  • Connecting customer shipment requests with local drivers and regional cargo terminals.
  • Generating real-time waybill tracking notifications via email, SMS, and in-app alerts.
  • Auditing wallet payouts and commission payouts safely.
  • Complying with statutory laws and NDPR (Nigeria Data Protection Regulation) guidelines.
3. Access Controls

Data Sharing & Third Parties

We never sell your personal information to third-party advertisers. Information is shared only with essential service partners strictly needed for delivery execution:

  • Assigned Drivers & Agents: Contact and pickup details necessary to fulfill parcel dispatches.
  • Payment Gateways & Banks: Secure API endpoints used to process wallet funding and bank payouts.
4. Browser Storage

Cookies & Local Storage

We use essential cookies and browser storage tokens to maintain your logged-in session state, secure CSRF forms, and save user interface preferences.

5. Data Lifecycle

Data Retention

We retain transaction and waybill records for as long as required by financial auditing regulations and platform security protocols. Account data can be closed upon verified written request.

6. User Rights

Your Rights Under NDPR

You have the right to request access to your stored personal data, request corrections to inaccurate information, or request account deletion by contacting our privacy compliance desk.

7. Infrastructure

Data Security Measures

All data in transit is encrypted using 256-bit TLS/SSL protocols. Database records are secured with strict access controls and audited regularly to prevent unauthorized access.

8. Compliance Contact

Contact Our Data Protection Team

For any privacy inquiries or data rights requests, please contact our compliance desk: