Find quick answers about package tracking, shipping rates, partner driver registration, and terminal agent operations.
📦
Customers & Shipping
How do I track my package on ELS Logistics?
You can track your package instantly by entering your Waybill Tracking Number (e.g. ELS-8942) into the tracking search bar on our homepage or inside your customer portal. Live status updates show intake, terminal dispatches, driver assignments, and delivery completion.
What are the standard delivery timeframes across Nigeria?
Intra-city local deliveries within major hubs (Lagos, Port Harcourt, Abuja) are delivered same-day or within 24 hours. Interstate freight dispatches take 24 to 48 hours depending on regional distance.
How are shipping costs calculated?
Shipping rates are transparently computed based on package weight (kg), dimensions, origin terminal, and destination state. You can calculate instant quotes before booking inside the platform.
Are packages insured during transit?
Yes! All registered packages handled by ELS Logistics drivers and cargo terminals are covered by our standard delivery protection policy.
🚚
Partner Drivers
How do I register as an ELS Partner Driver?
Visit our Partner Driver Registration page, fill in your personal details, select your vehicle type (Motorcycle, Van, Truck), and submit your driver license and vehicle documents for fast KYC verification.
How and when do partner drivers get paid?
Earnings accumulate directly in your ELS Driver Wallet for every completed delivery job. Payout requests are processed automatically into your verified Nigerian bank account within 72 hours.
What vehicle types are accepted?
We accept dispatch motorcycles, mini vans, cargo buses, light trucks, and heavy-duty freight haulage trucks. All vehicles must pass basic safety inspections.
🟪
Terminal Agents
What is an ELS Terminal Agent?
An ELS Terminal Agent manages a physical cargo intake location or neighborhood collection point. Terminal agents log incoming freight, generate automated waybills, assign local drivers, and earn attractive commissions on every package handled.
What are the requirements to open a Terminal Agent location?
You need a physical shop/office space, a smartphone or computer with internet connectivity, valid government identification for KYC, and a commitment to customer service excellence. You can Apply as a Terminal Agent here.
Still Have Questions?
Our dedicated support team is available 24/7 to assist you with package tracking, account verification, or partnership inquiries.